My WAY-Plan software is no longer accessible: what should I do?

Our goal is to provide you with high-performance solutions that are 100% available.

However, in very rare cases, the server hosting your software may fail or become overloaded. You will then see a server error page, such as a database failure or a maintenance page.

How can I contact support if I have trouble accessing the software?

We recommend contacting us in writing: 

• Online chat
• Only Whatsapp at +33 9 71 07 11 29 
• Email support@waynium.com 

We respond to all messages sent to support in writing.

Do not contact us by phone

Do not call support by phone, even if it is normal to want to speak to someone online : if the line is busy, you may not get an answer.

Furthermore, when we are on the phone, we cannot do anything else, which only delays our response time.

How do I access my backup schedule?

The WAYNIUM technical team works constantly to ensure maximum availability of the software and all its features. To do this, your WAY-plan software is hosted on two servers located in two different data centers.

This means that while work is being carried out on the main server, you can log in to your backup address by replacing .com with .net using your usual login details.

Example :  If the URL for your WAY-Plan account is https://demo.way-plan.com/bop3/, then the backup URL will be https://demo.way-plan.net/bop3/. 

Please make a note of this backup address, which has been created for situations such as this.

The data from your main software is synchronized to the backup address. This means that the schedule displayed on the backup address contains the data that was synchronized just before the server problem occurred. . 

As a precaution, we recommend that you use this backup address for viewing only..

What safety net is there if both addresses are unavailable?

In even more exceptional circumstances, both addresses may be unavailable. To deal with this situation and manage emergencies until service is restored, you can:

• Set up a routine within your company whereby one person exports the schedule for the current day and the following day.
• Provide WAYNIUM support with an email address where you will receive a backup of your schedule three times a day. Please note that we cannot change the frequency of the email. If you wish to change the email address where you receive the backup, or if you no longer wish to receive this backup email, please send us an email at support@waynium.com.

Why aren't my colleagues blocked like me?

Our infrastructure is designed to host around 30 accounts on each server, unless you have a dedicated server.

It is therefore normal that not all users are blocked when there is a server problem.

If you would like more information about the technical infrastructure, please contact support.