Frequently asked questions

Hosting & Safety

• My WAY-Plan software is no longer accessible: what should I do?

Configuration

• WAY-Plan: How to activate and customize SMS sent to passengers
• Dedicated customer area
• Create a custom mission export in WAY-Plan.
• Deactivate an employee's profile on WAY-Plan
• How to add a type of service?
• Check if my email address settings are correct

See all 7 articles

Invoicing

• How to invoice using the previous year's numbering? (available until the end of February)
• How to make discounts appear on an invoice in WAY-Plan?
• Peppol e-invoicing in Belgium
• How to assign a specific IBAN (RIB) to one of your clients
• Online payment with Stripe: frequently asked questions
• Proforma invoice: unable to download the PDF document

See all 11 articles

Schedule

• Finding deleted jobs
• How to send a summary document for my partners ?
• Send an e-mail for a single job
• Where can I find the attachments that the driver sends from WAY-D?
• Why is my recipient blacklisted and how can I remove them from the list?

Frequently asked questions

• Your collaborator account is blocked, what should I do?
• Merge data (customers, contacts, drivers or locations)
• To receive or not to receive my planning backup
• Export for salary calculation
• Online booking request
• Problem sending emails

See all 7 articles