My partner is not receiving my DTR Why

This article explains why a partner may not receive a DTR and what to check first.

Purpose of the article

Identify the most common causes of a DTR not received and know how to control them before escalating.

Possible causes

• The partner is not in the correct network or is not yet activated.
• The DTR was not sent to the correct partner.
• The partner did not accept the network invitation.
• A blockage or filter is preventing reception.

Checks to be made

1. Verify that the correct partner was chosen when sending.
2. Check the network and invitation status.
3. Verify that the DTR has changed to the expected status after sending.
4. Check any filters or visibility restrictions.

What to do next?

• If the wrong partner was selected, correct and resend the request.
• If the network is not ready, complete the activation before sending again.
• If the DTR remains invisible despite the checks, prepare a support ticket.

In summary

• A DTR not received often comes from a network, partner selection or configuration problem.
• First check the sending, then the network status and possible restrictions.

Need help?

If the partner still does not receive anything, contact support via support@waynium.com with the DTR reference and shipment history.