This article helps to understand why acceptance of an assignment may be blocked.
Purpose of the article
Identify the most common blocking points and know what to check before trying again.
Possible causes
- The mission is not in the correct status to be accepted.
- Mandatory information is missing or inconsistent.
- An overlap or another mission is blocking support.
- The batch or DTR contains a consistency error.
Screenshot to insert: blocking screen upon acceptance with the message displayed.
Checks to be made
- Check the current status of the mission or DTR.
- Check the mandatory data of the mission.
- Check for overlapping or batch blocking.
- Read the error message displayed upon acceptance.
What to do next?
- Correct the blocking data if it is identifiable.
- Wait if the status is not compatible yet.
- Contact support if the blockage remains incomprehensible after verification.
In summary
- A blocked acceptance most often comes from status, incomplete data or an overlap.
- First check the visible information and the error message.
Need help?
If the blockage persists, contact support via support@waynium.com with the mission reference and the message displayed.
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