My partner doesn't see me on the network Why

This article helps to understand why a partner does not see you on the network and what checks to do first.

Purpose of the article

Identify the most likely cause of a network visibility issue and know what to check before escalating.

Possible causes

• The partner is not yet invited or the invitation has not been accepted.
• The partner is not in the correct network perimeter.
• A blocklist or restriction prevents viewing.
• Search filters hide the partner.

Checks to be made

1. Verify that the partner has accepted the invitation.
2. Control the right network and search filters.
3. Verify that no restrictions are applied to the partner.
4. Search for the partner with multiple criteria if necessary.

What to do next?

• If the invitation is pending, restart the partner.
• If the partner is blocked, correct the restriction before trying again.
• If the partner remains invisible despite the controls, contact support.

In summary

• Most often, the problem comes from the network, an unfinalized invitation or a filter.
• First check the invitation status and search scope.

Need help?

If the partner cannot be found, contact support via support@waynium.com with a search capture and partner name.