Why is the status not going up?

This article explains why a status may not be reported immediately and what to check before concluding an incident.

Purpose of the article

Identify the most common causes of absent or late status and know how to control the escalation.

Possible causes

• The status has not yet been reported by the source.
• A synchronization delay is in progress.
• The expected status is not the correct one depending on the route used.
• The interface consulted does not yet display the latest update.

Checks to be made

1. Check the status at the source.
2. Check the time since the last action performed.
3. Compare the information visible on the two interfaces.
4. Note the exact moment when the data should have been reported.

What to do next?

• Wait if the sync is just delayed.
• Re-check the source if the status was not produced.
• Open a support ticket if the delay becomes abnormal.

In summary

• A missing status is not always an error: it may simply be awaiting synchronization.
• Check the source, timing and interface before concluding.

Need help?

If the status still does not go up, contact support via support@waynium.com with the mission reference and the time of the last change.