Why doesn't my driver appear

This article helps to understand why a driver may not appear in a mission or DTR.

Purpose of the article

Identify the checks to be made when the expected driver is not visible.

Possible causes

• No drivers have yet been assigned.
• The driver has not yet been traced by the source.
• Synchronization is pending.
• The driver is not linked to the correct record or status.

Checks to be made

1. Verify that a driver has been assigned.
2. Check the status of the mission or DTR.
3. Check synchronization between interfaces.
4. Make sure the driver is assigned to the correct route or lot.

What to do next?

• If the driver is not assigned, make the assignment.
• If the ascent is late, give time for synchronization.
• If the driver remains absent, contact support.

In summary

• The absence of a driver often comes from a missing assignment or a synchronization delay.
• First check the assignment and status of the file.

Need help?

If the driver is still not displayed, contact support via support@waynium.com with the mission reference and the identity of the driver.