Your collaborator account is blocked, what should I do?

As a security measure, a user's access is blocked after three unsuccessful login attempts.

What happens when an account is blocked?

1. This message is displayed to inform the user:
2. In the list of users, this information box is displayed:
   
3. Administrator profiles are informed by e-mail:
   

Who can unlock you? And how?

The unblocking procedure involves resetting your password.

You can unlock yourself by clicking on the "Reset my account" button.

If you don't receive the e-mail, ask one of the main administrators to check the security e-mail address entered in your profile.

Any user with an "admin" profile can unblock you by going to "Settings > Collaborators". By clicking on the "click here to unblock" button, the employee will receive an email to reset his/her account.
For further assistance, please contact support: : support@waynium.com