Problem sending emails

If you receive an error message when trying to send an email, whether manually or automatically, it is most likely due to your outgoing mail server. 

It may happen that when you try to send an email, you get a message like this:

Or when sending the job to the driver (changing the job status to 5), this type of message is displayed:

This type of error message indicates that your outgoing mail server settings are blocking the sending of your emails. If your server is incorrectly configured or your settings have changed, your emails are systematically blocked.

How do you unblock the situation?  

First, go to MENU > Mail/Sms > Outgoing mail server.

Option 1: If you have recently changed any of your email settings

If you have recently changed the password for your email address, you need to pass this change on to Way-Plan.

1. Click on the email address concerned.
   
   
   
2. For security reasons, the password is not visible.

Option 2- Emergency action

To resolve the situation quickly, deactivate your mail server by clicking on the green symbol in the Status column so that it turns red.

Once this has been done, try sending your email again, then contact our support team by chat, email or telephone to resolve the problem with the WAYNIUM team.

Good to know:

When the outgoing mail server is deactivated, emails sent by WAY-Plan are more likely to be spammed.

Configuring your outgoing mail server in WAY-Plan ensures that emails sent from WAY-Plan are sent with optimum security settings, just as if they were sent from your Outlook or other email application.

As soon as you make a configuration change to the outgoing server in WAY-Plan, we advise you to manually test sending an email to one of your addresses. WAY-Plan will send the email if the configuration is correct or return an error page if the configuration is incorrect.